FAQ

ORDERS

We endeavour to process your order within 48 hours of receipt of your order if received before 3pm Monday to Friday. If your order is received after 4pm Friday, your order will be processed on the next business day (Monday). During sale periods, orders may be subject to delay. Should you wish to arrange express post please contact My Dandelion, and where possible we will make the appropriate arrangements. And additional charges will be charged back to the customer.

PAYMENTS

My Dandelion uses PayPal as the payment gateway. You DO NOT need a PayPal account to make payment. You can simply use your credit card without setting up a PayPal account. If you prefer to pay cash on pick up, please email info@mydandelion.com.au to make arrangements. Due to limited stock quantities, this option can only be done if goods are being picked up within 3 days of order. Otherwise, payment via PayPal is required at time of placing order and pick up at a later date can be arranged. I goods are not picked up within specified time and no contact has been made with My Dandelion, the goods will be placed back into stock and made available for others to purchase.

Any goods that have not been picked up within 5 days from purchase will be placed back into stock and made available for others to purchase, unless otherwise discussed with My dandelion.

PRIVACY POLICY

My Dandelion is committed to protecting your personal privacy. This privacy policy outlines the type of information that is collected by My Dandelion and how we use and protect it. The policy tells you what to do if you do not want your personal information collected and how you can change information that you have already provided to us. This policy applies only to the business information that we collect and to our website.

YOUR CONSENT TO THIS PRIVACY POLICY

By using this website, you are agreeing to accept the terms of our current privacy policy as described herein. If you do not agree with any part of this policy, you may not use our website.

COLLECTION OF PERSONAL INFORMATION

By ordering or registering on My Dandelion you grant us the right to add your contact details to our database. This information may be used for more targeted marketing operations. From time to time we may contact you about special offers and new products. You can easily be removed from the database by either unsubscribing via a link or contacting us on info@mydandelion.com.au

THIRD PARTIES

My dandelion will not provide Personal Information to other companies except where they are subcontractors or suppliers directly involved in the delivery or sale of a product.

SECURITY OF INFORMATION

We take reasonable precautions to keep your personal information secure. If the Personal Information that we have about you is no longer needed for the purposes stated in this privacy policy, we will take reasonable steps to destroy or permanently remove your Personal Information.

ACCESS TO YOUR PERSONAL INFORMATION

My Dandelion will provide you with reasonable access to the Personal Information that we hold about you. If providing this information would impose unreasonable costs to My dandelion, we will advise you of the reasons for this and that a reasonable charge will be imposed to obtain the information for you. If the information we have about you is incorrect, please notify My dandelion and your details will be updated.

COPYRIGHT NOTICE

Copyright and other relevant intellectual property rights exists on all text relating to the Company’s services and the full content of this website.

CHANGES TO OUR POLICY, TERMS & CONDITIONS

My Dandelion reserves the right to change its terms and conditions as well as the privacy policy at its discretion. If we decide to change our privacy policy we will post those changes on our website. We encourage you to visit the site frequently to stay informed and up to date.

For enquires regarding privacy issues please contact: info@mydandelion.com.au

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